The MyJCB App, the exclusive mobile application for members provided by JCB Co., Ltd., has received “Winner” awards in both the Apps and Interactive User Experience categories within the Excellent Communications Design division of the German Design Award 2026. In this year’s competition, the MyJCB App was the sole project to be named a Winner in both categories.

The app also earned a Bronze Award in the Digital & Motion Design category at the DFA Design for Asia Awards 2025 in Hong Kong.

These latest honors bring the MyJCB App’s total to five major international design awards, adding to its previous wins at Germany’s iF DESIGN AWARD, Italy’s A’ Design Award & Competition, and the NYX Awards in the United States.

The service design and UI/UX design were developed in collaboration with FOURDIGIT Inc.

The German Design Award is one of the world’s most prestigious design competitions. It was established in 1953 by a resolution of the German Bundestag and is organized by the German Design Council. A distinctive feature of this award is its nomination process: only projects that have already demonstrated excellence in other international awards and are recommended by the Council are eligible for consideration. The award is presented in three main disciplines: Architecture, Product Design, and Communications Design.

Award Details:

• Excellent Communications Design – Apps: Winner
• Excellent Communications Design – Interactive User Experience: Winner

The DFA Design for Asia Awards, organized by the Hong Kong Design Centre with support from Create Hong Kong (CreateHK) of the Hong Kong SAR Government, celebrate design excellence from an Asian perspective.
Since its inception in 2003, the program has recognized over 3,000 outstanding design projects from more than 40 countries and regions, making it one of Asia’s most influential design award programs.

Official Website: https://dfaawards.com/en/index/

Since 2021, JCB and FOURDIGIT have collaborated to enhance the MyJCB App—from service design and UI/UX development to establishing a framework for continuous improvement.

For the app’s major renewal, the teams began by gaining a deep understanding of user behaviors and challenges. Through large-scale surveys of tens of thousands of users and in-depth interviews with over 50 participants, they thoroughly analyzed customer needs across all service channels. These insights led to a redefinition of the app’s role within the broader customer experience, aiming to create a seamless, cross-channel journey.

Following the renewal, the partnership continues to refine the app based on app store reviews, user interviews, and behavioral data analysis, striving to provide an experience that is accessible to all users, regardless of their financial literacy. By listening closely to the voice of the customer, JCB remains committed to delivering safer and more convenient card services through this collaborative process.

For more information, please visit: https://www.4digit.com/projects/myjcb

“MyJCB” is an exclusive service for JCB cardmembers that offers features such as viewing transaction history, checking point balances, and receiving security alerts.

Launched in 2016, the MyJCB App for smartphones underwent a significant renewal in November 2023, guided by the concept of “card and app integration.” The renewal introduced improved visibility and accessibility, along with enhanced security features that reflect JCB’s core value of customer safety and security.

The app allows users to sort transaction details by amount or date and includes a keyword search function for ease of use. Security features include “Card Usage Notifications” and “Security Status Recommendations,” which suggest optimal security settings for users. To deliver a personalized experience, the app also offers “Theme Customization,” allowing users to choose from four different visual themes. An exclusive “Digital Concierge” service is available for The Class and Platinum cardmembers.

Looking ahead, JCB will continue to expand the app’s functionality to meet the diverse needs of its user base. A new feature allowing users to categorize and track spending with color tags is scheduled for release in September 2025, with a passkey login function also planned for introduction.

For more information about the MyJCB App: https://www.jcb.co.jp/myjcb/app/index.htm
For details about the Digital Concierge feature: https://www.jcb.co.jp/promotion/digital_concierge/index.html